Contract Management

At SHOP Consulting, we understand that effective contract management is the backbone of seamless operations and the realisation of project goals within the public sector. Our approach to contract management goes beyond mere oversight; we deliver an end-to-end service that covers every phase of the contract lifecycle — from inception through to completion and review. This holistic approach ensures that contracts are not only compliant with relevant legislation but are also practical and designed with the end user in mind.

Our Approach

Our services are designed to reduce the administrative burden on council staff, while enhancing compliance, performance, and efficiency. SHOP Consulting adopts a structured approach that supports every aspect of the contract lifecycle, allowing councils to focus on their core responsibilities:

Pre-Contract Contract Management Contract Close Out
Initial Contract Review and Assessment

We begin by conducting a thorough review of your existing contracts, policies, and procedures to identify areas for improvement.

Our team works closely with council stakeholders to capture key objectives, performance expectations, and compliance requirements specific to your community’s needs.

Contract Creation and Standardisation

We develop clear, legally sound contracts that align with both local government regulations and your council’s strategic objectives. Where applicable, we standardise contract templates across departments, simplifying future contract management and reducing risks.

Performance Monitoring and Compliance

We implement tracking systems to monitor contractor compliance with agreed deliverables, KPIs, and service standards, ensuring accountability. Regular reporting and audits are conducted to assess contractor performance, allowing for prompt corrective action when necessary.

Risk Management

We conduct detailed risk assessments throughout the contract lifecycle, identifying and addressing financial, operational, and reputational risks. Proactive risk mitigation strategies are developed to ensure continuity of service and protect council interests.

Contract Renewal and Transition Planning

As contracts near their expiry, we assist councils with renewal strategies, including performance assessments, market analysis, and retendering options. Transition plans ensure smooth handovers and continuity between old and new contractors, minimising service disruption.

Continuous Improvement

We work with councils to implement continuous improvement initiatives, ensuring contract management practices evolve in line with changing community needs and market conditions. Post-contract evaluations allow for lessons learned to be applied to future contracts, improving long-term procurement outcomes.